I really wish Linda would quit announcing personal information that wasn't requested. Every time I go she does this. Usually banks use discretion or give certain information upon request. But not Linda, she will gladly share your checking and savings account balances with everyone within your vicinity. This has happened to me 5 times already and I even reported it to a bank manager, but the same thing happened again today. She is one of the few people there at 4pm, so it was unavoidable. I just really wish she would stop doing this.
Have always received the most professional service, hope that doesn't change.
I always get great customer service with this bank.
10/25/2014: I had a 9:00am appointment with one of the bankers/customer service rep's to discuss my budget, my girlfriends budget, a home equity line of credit and opening an account for investments managed by SunTrust.
We arrived at 5 minutes late and there was a gentlemen already being helped by our representative. No problem, we were late.
He was closing an account and I had an appointment to open 2 accounts It just ticks me off that we made an appointment, I got my gal out of bed early after a long flight to make an appointment and we still had to wait an extra 20 minutes because a so called Manager was incapable of closing an account.
The weekend Manager was talking to someone who apparently wanted to close their account. He pushed them to our account reps desk without any regard to her schedule. Very unprofessional and not a wise move if you ask me. He then addressed me and asked if he could help us, but when I said "I thought we had a 9:00am appointment with her. He shortly stated that this wouldn't take long and walked away. What he didn't know and she did, is that customer service rep came in to work this weekend because my girlfriend and I are in a long distance relationship and she came in to help us this weekend because my girlfriend was in town.
Opened an account with $100 then two days later they advised me I could not have the account, they mailed me a check but charged me $7 to cash it. I've since paid my debt and will open an account with ANOTHER bank.
Suntrust Bank is a US Bank based in Midlothian, Virginia. Suntrust Bank is located at 13001 Hull Street Rd, Midlothian, VA 23112, USA.
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