So pissed. I waited for 45 minutes in the waiting room while staffed goofed around and ignored me. When they finally got to me "we're all out of cars." Seriously? Why didn't you tell me that when I had a ride to go home. The response from the manager "this isn't your fault." Of course it isn't my fault. I could also hear him talking about other employees. So unprofessional.
I had absolutely superb customer service dealing with Enterprise recently and highly recommend this location! My rental needs were unexpected and they helped me get in and out quickly, and treated me as if they appreciated my business. Great price, great vehicle, top notch customer service!
The other staff members are great. It's just the manager, Taylor. He even joked while I was checking out -- "wow, I answered all her questions. I would've answered yours if you were listening." So rude.
Great service. Employee was not happy with the cleanliness of the first picked out for us, so we were given an upgrade to avoid making us wait.
I ended up having to come back. The manager ignored me again while complaining on the phone about how busy he is. Why couldn't he help me or the three other people in the waiting room?
The Enterprise office I use at Lake Harbor Drive on Hulls Street in Midlothian is the best. Such professional folks that work there and always shave a great car for me.
Renting a car here is always a pleasant, smooth experience. Everyone working there is very courteous and helpful. I rent pretty often for business travel and I've been happy with my rental experience every time.
Enterprise Rent A Car is a US Car Rental based in Midlothian, Virginia. Enterprise Rent A Car is located at 6641 Lake Harbor Dr, Midlothian, VA 23112, USA.
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