Been going here since they opened. They have the best cheese steak in town. Owners are friendly and service has always been great. Just wish they still delivered past rte 288.
I love that there might be some hot oil on top of the pizza. It taste much better than making it frozen. The slices look like two slices and can fill anyone up. Best pizza I have ever tasted.
Gino's is good at being an "always there, always consistent" shop for pizzas, subs, calzones, and the like. The dine-in experience is friendly but not exactly cozy.
Poor customer service. Placed a simple order and it wasn't correct when it arrived. When I called to state that my order was not correct I was made to feel as if I was not telling the truth. The manager John/Johnny then got on the phone and stated he would correct the mistake and send the correct order to my address. One hour had passed and my order still had not arrived. When I called a second time I received the run around and was placed in hold for 6 minutes before I hung up. When I called a third time I was told the manager was "too busy" to answer the phone and would call me back. Alas he did not call me back. I will not be ordering from their again nor will my place of business.
Been a customer for 10 years and the food has always been great. The quality of service has dropped recently, and I was extremely dissappointed with my last visit. If the food wasn't so good, this rating would be much lower. When I called in to order a takeawa pizza, the employee said "Nah, we only do delivery." Which I knew was false. So I asked again if I could place an order for take out and he replied "Nah, delivery only." I ended the phone conversation and drove to Gino's to placey order. I spoke with the same employee who I was on the phone with and he told me he was "Just trying to put a smile on some customers faces". I told him in my opinion that was absolutely not good customer service and unprofessional. He proceeded to tell me why he thought his actions were appropriate, and shrugged me off like I was the one in the wrong. I also saw him handle unwrapped food after handling money without washing his hands which is not sanitary by any means. Even though the food is delicious, I will most likely not be getting pizza from Gino's anymore when there is another fantastic pizza parlor (Vinny's Italian grill) less than half a mile away.
Gino S Pizzeria Italian Restaurant is a US Meal Delivery based in Midlothian, Virginia. Gino S Pizzeria Italian Restaurant is located at 14742 Village Square Pl, Midlothian, VA 23112, USA.
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